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Please enter the specific details of your request. The more detailed information you provide, the quicker we'll be able to help. You can also click the red 'Record my screen' button to share a video with us of what you see on-screen. Once done recording, click Submit on the recording window and a link to the video will automatically be included in the description.

Check this box if your ticket contains PHI. If enabled, email notifications will not contain the full text of the ticket, only an indication that the ticket received an update. You can then log in to the support portal to view the details. Note, this feature can be enabled when creating/updating a ticket via email by placing [SECURE] (including the brackets) in the comments of the ticket.

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