[Accordion] Overview
Logging out is important because it protects your security, privacy, and data, especially when you’re using systems that contain sensitive information like client records, staff data, or medical information.
[Tip] Once you log in to ClinicTracker, your session is securely saved on the server. If you close your browser or step away, you can return later using your saved or favorite URL without needing to sign in again, allowing you to pick up right where you left off, seamlessly and securely.
[Accordion] How to Log out of ClinicTracker?
From any screen, click on the button on the top right-hand side that shows your initials.
Click on the [[img:Logout >> lbl:Logout]] option to log out correctly.
[Accordion] Why is logging out essential?
Logging out is important because it protects security, privacy, and patient data. It prevents unauthorized access, keeps audit trails accurate, and helps maintain HIPAA compliance, especially on shared computers.
Prevents unauthorized access to your account
Protects confidential and HIPAA-protected information
Keeps audit trails accurate
Secures shared or public computers
Reduces risk of data breaches or misuse
Ensures correct permissions and system updates apply
[Accordion] Support
If you are unsure about a step or want to validate your setup before going live, feel free to reach out to us, our Support Team is here to help.
We're Available to Assist With:
Setup and configuration
Feature usage and best practices
Troubleshooting and issue resolution
Training or guidance for your clinic staff
Contact Support:
Submit a Support Ticket:
Visit https://guide.ClinicTracker.com and click the blue support button on the right side of the page. A support representative will typically respond within 30 minutes.
From within the application: Steps for Submitting a Support Ticket
Call Us: 315.633.4240 x 2
Email Us: SupportDesk@ClinicTracker.com
Send a Fax: 315.633.4686
[Tip] Share a screenshot or screen recording for quicker, more accurate support.